FAQ
FAQ
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
PAYMENT
What payment methods do you accept?
We accept the following 2 main payment methods:
● PayPal
Viviwear primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.
● Secure Credit Card Payment
We can also accept Credit Card payment using Visa, Master card, American expres and Discover .
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Which currency will I be charged in?
All of our transactions are based in USD. If your credit or debit card uses another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
SHIPPING
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
Where do you ship?
We ship worldwide including Asia, North & Central America, Europe and Oceania, offering the payment via PayPal and Credit Card.
How long does it take to ship my order?
Once you've placed your order, it usually takes 3 to 7 days to process it.
The shipping time is based on the delivery method that you have chosen.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
SERVICE
What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately at service@viviwear.com .
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
To ask for a return, please contact our customer service.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and include your proof of purchase.
Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an viviwear.com error, the cost of return shipping will be deducted from your refund.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
If you still have any question, please contact us directly at email service@viviwear.com .